Chalets
Cancellation Policy
For date cancellations:
CANCELLATION POLICY FLEXIBLE RESERVATIONS
Free cancellation or modification until 6:00 pm (local time) two days before your arrival. If you cancel or modify the reservation after this date, or in case of no-show, 100% of the reservation value will be charged.
NON-REFUNDABLE RESERVATIONS
The full amount of the stay is payable in advance at the time of booking. Non-refundable reservations are those made through early booking promotions, minimum stays, or any other type. Please note that non-refundable reservations require full payment of the account to book. No refunds will be given for cancellations, no-shows, or early departures.
Note: There will be no room for cancellation or rescheduling of the reservation when the guest is already at the hotel and/or enjoying its services. Except in the case of force majeure events such as natural disasters, hurricanes, etc., in which case the reservation may be rescheduled according to the established period but not cancelled.
Note: You may incur additional charges for rate differences especially if you wish to reschedule during peak season.
Note: If within the maximum period for rescheduling (6 months) the availability of our chalets does not match the schedule of the person who made the reservation, the deposit made will be lost.